1. Order Processing Time
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All orders are processed within [1–3 business days] after successful payment confirmation
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Orders are not processed on Sundays or public holidays
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In case of high order volume or unforeseen circumstances, processing may be delayed
2. Shipping Locations
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We currently ship across India
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International shipping is [not available] (update as applicable)
3. Shipping Charges
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Shipping charges are calculated at checkout based on location and order value
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Any applicable charges will be clearly displayed before payment
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We may offer free shipping on selected products or promotional offers
4. Delivery Time
Estimated delivery time after dispatch:
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Metro cities: 2–5 business days
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Other cities/towns: 4–8 business days
Delivery timelines may vary depending on courier partner, location, weather, or external factors.
5. Courier Partners
We use trusted third-party courier and logistics partners to deliver your orders safely and efficiently.
6. Order Tracking
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Once your order is shipped, tracking details will be shared via email/SMS/WhatsApp
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You can track your order using the provided tracking link
7. Incorrect or Incomplete Address
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Customers are responsible for providing accurate shipping details
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Orders with incorrect or incomplete addresses may be delayed or returned
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Additional shipping charges (if any) will be borne by the customer
8. Delayed or Failed Deliveries
We are not responsible for delivery delays caused by:
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Courier partner issues
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Natural disasters or weather conditions
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Government restrictions or lockdowns
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Incorrect customer information
However, we will assist in resolving delivery issues where possible.
9. Damaged or Lost Packages
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If a package is received in damaged condition, please contact us within 24 hours of delivery
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Lost packages will be investigated with the courier partner before any resolution
10. Contact Us
For shipping-related queries, contact us at:
Business Name: [zorvwear]
Email: [support.aplco955@gmail.com]
Location: [Surat, Gujrat, India]